*{box-sizing:border-box;margin:0;padding:0}
:root{--sage:#4a7c59;--sage-light:#e8f0eb;--cream:#faf7f2;--gold:#c8943a;--gold-light:#fdf3e3;--dark:#1e2a22;--muted:#6b7c70;--border:rgba(74,124,89,0.18);--red:#c0392b;--red-light:#fdecea}
body{font-family:'Outfit',sans-serif;background:var(--cream);color:var(--dark);min-height:100vh;padding:40px 20px}
.page{max-width:640px;margin:0 auto;background:#fff;border-radius:16px;padding:40px;border:0.5px solid var(--border)}
.brand-header{display:flex;align-items:center;gap:14px;margin-bottom:32px;padding-bottom:24px;border-bottom:1px solid var(--border)}
.brand-leaf{width:44px;height:44px;background:var(--sage);border-radius:50% 8px 50% 8px;display:flex;align-items:center;justify-content:center;flex-shrink:0}
.brand-leaf i{color:#fff;font-size:22px}
.brand-name{font-family:'Fraunces',serif;font-size:22px;font-weight:400;color:var(--dark);line-height:1.1}
.brand-sub{font-size:11px;color:var(--muted);letter-spacing:0.08em;text-transform:uppercase;margin-top:3px}
.badge{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:500;padding:5px 14px;border-radius:20px;background:var(--red-light);color:var(--red);margin-bottom:14px}
.section-title{font-family:'Fraunces',serif;font-size:26px;font-weight:300;color:var(--dark);margin-bottom:24px}
.highlight-box{border-radius:10px;padding:16px 20px;margin-bottom:24px;border-left:3px solid}
.highlight-box.red{background:var(--red-light);border-color:var(--red)}
.highlight-box.sage{background:var(--sage-light);border-color:var(--sage)}
.highlight-box.gold{background:var(--gold-light);border-color:var(--gold)}
.hb-title{font-size:12px;font-weight:600;letter-spacing:0.06em;text-transform:uppercase;margin-bottom:8px;display:flex;align-items:center;gap:6px}
.highlight-box.red .hb-title{color:var(--red)}
.highlight-box.sage .hb-title{color:var(--sage)}
.highlight-box.gold .hb-title{color:var(--gold)}
.highlight-box p,.highlight-box li{font-size:14.5px;line-height:1.75;color:var(--dark)}
.highlight-box ul{padding-left:18px}
.highlight-box li{margin-bottom:6px}
.policy-block{margin-bottom:26px}
.policy-block h3{font-size:12px;font-weight:600;letter-spacing:0.06em;text-transform:uppercase;color:var(--sage);margin-bottom:12px;display:flex;align-items:center;gap:7px}
.policy-block p,.policy-block li{font-size:14.5px;line-height:1.75;color:#374040}
.policy-block ul{padding-left:20px}
.policy-block li{margin-bottom:7px}
.timeline-item{display:flex;gap:14px;margin-bottom:14px;align-items:flex-start}
.timeline-dot{width:8px;height:8px;border-radius:50%;background:var(--sage);margin-top:8px;flex-shrink:0}
.timeline-item p{font-size:14.5px;line-height:1.75;color:#374040}
.timeline-item strong{color:var(--dark);font-weight:600}
.last-updated{font-size:12px;color:var(--muted);margin-top:28px;padding-top:16px;border-top:1px solid var(--border)}
Returns & Refund Policy
When returns are accepted
24-hour alert window
All return and refund requests must be raised within 24 hours of delivery. Claims raised after this window will not be accepted. Please inspect your order immediately upon receipt.
Eligible reasons for return
Returns and refunds are accepted only in the following cases:
-
Damaged product — item received in broken, crushed, or unusable condition.
-
Wrong item delivered — product received is different from what was ordered.
What is not eligible
- Change of mind or accidental orders after the product has been shipped.
- Opened or partially consumed products (except in cases of damage or wrong item).
- Products with tampered or missing packaging caused after delivery.
- Requests raised after the 24-hour delivery window.
How to raise a return request
- Email us at info.juzafoods@gmail.com within 24 hours of delivery.
- Include your order ID, name, phone number, and a clear photo or video of the damaged or incorrect item.
- Our team will review and respond within 1–2 business days.
- If approved, we will arrange a reverse pickup or guide you through the return process.
Refund process
Prepaid orders — refund processed to the original payment method within 5–7 business days of approval.
COD orders — refund issued via UPI or bank transfer. You will be asked to share account details upon approval.
Replacement option — if you prefer a replacement over a refund, we will dispatch the correct or undamaged item at no extra cost, subject to availability.
Food safety note
As JuzaFoods deals in organic baby food products, we follow strict hygiene protocols. All returned items are inspected upon reaching our facility and are never resold. Your child's safety is our priority.
Seller information
JUZA FOODS – Organic Baby Foods
237/E, Ciandel Tower, Areekode, Urangattiri
Malappuram, Kerala – 673639, India
Email: info.juzafoods@gmail.com | Phone: +91 62822 81056
GSTIN: 32AAUFJ0999B1Z6 | FSSAI: 11323010001386
Last updated: May 2025 · JuzaFoods, Areekode, Kerala
